Terms of use

Terms of use of materials and data from the website of Nova banka a.d. Banja Luka

In order to avoid possible misunderstandings, please familiarize yourself with the conditions of use of materials, data and services from the website of Nova banka a.d. Banja Luka (hereinafter the Bank). All visitors are required to adhere to the rules set out here.

Contents published on the website www.novabanka.com are owned by the Bank. Copying, reproduction and distribution of content without the written consent of the Bank is not permitted. The Bank will strive to make the website functional at all times and to keep the content and information accurate. The Bank shall not be held liable for any malfunction of the website and inaccuracy of data, as well as for any damage resulting from the use of data listed on the website.

Content published on www.novabanka.com

The Bank may change the content and data on www.novabanka.com at any time and without prior notice. These conditions apply to several segments:


The content of this website is a legally protected and exclusive copyright belonging to Nova banka. The Bank owns all copyright and other intellectual property rights in terms of content, editing, conception and design. Trademarks, logos, names of individuals and other similar intellectual property are the property of the Bank or the property of third parties. Any violation of these rights, whether intentional or accidental, constitutes a serious violation of the terms of use of materials from the website and is subject to material and criminal prosecution.

Data security

The Bank uses programs that monitor and recognize attempts to unauthorized changes to data on the website. No alteration of the data is allowed. Any possible attempt will be strictly sanctioned in accordance with legal regulations.

Confidentiality of data

The information you may leave on the website remains confidential. They will not be assigned to third parties, except for the purposes required by positive legal regulations and bylaws in Bosnia and Herzegovina or to third parties hired by the Bank to perform certain activities (subcontractors) that work solely on behalf of the Bank, and the Bank is obliged to provide everything necessary as if it was doing the work independently.

In certain cases, your personal data is collected (name, surname, address, name of the employer, telephone number, e-mail address, ...) which are used for the purpose of registering users, applying for credit products, statistical data processing. By entering your personal data in the required fields on the website, you confirm that you have voluntarily made your personal data available to the Bank and allow them to be used for the purpose for which they were provided. The collected data will not be passed on to third parties, except in the cases mentioned in the previous paragraph.

Guarantees and denials

All visitors of the website www.novabanka.com accept the use of content and data at their own risk, without any warranty from the Bank. The Bank will endeavor to ensure the uninterrupted functionality of the website and the accuracy of the data but does not guarantee that the website will always be available and that the published data will be completely accurate, so it is not liable for damages that may arise from the use of data or the inability to use the website or any part thereof.

Data accuracy

Some data on the website may in exceptional cases be inaccurate, so the Bank does not guarantee the accuracy of the data. Any incorrect data found will be corrected by the Bank as soon as possible by updating the website.

Sending e-mails

In case of your questions, comments or suggestions that you submit by e-mail, which contains your personal data, we will use them to fulfill your requests. In these cases, there is a possibility that your e-mail will be forwarded to other employees in order to provide you with an adequate response.

You will receive an e-mail from Nova banka if you have entered your e-mail address in the news service or filled in the form when applying for one of the products in Nova banka branches and/or you have indicated that you want to receive e-mails from Nova banka.

Unsubscribe from e-mail list

If you do not want to receive notifications sent to you by Nova banka, there is a possibility to unsubscribe from the e-mail list. After unsubscribing from the e-mail list of Nova banka, you will stop receiving notifications to your e-mail.

Contact us for more information:
0800 500 11